FAQS

Direct Primary Care is a membership-based payment model in which patients pay a doctor a monthly membership fee directly for access to primary care and prevention services. My Neighborhood Doc provides those services in the comfort of your home.

Direct Primary Care is not insurance.  Our model provides stellar primary care for most of your medical needs.  However, we encourage our patients to at least have a high-deductible insurance plan to cover referrals to specialists, hospitalizations, and outside labs/imaging.  We do not participate in any insurance billing.

No.  We do not accept insurance.  This removes the middleman in your care. Decisions about your healthcare will be made only by you and your doctor.

Your membership fee includes house calls based on your membership tier, telemedicine, and video calls.  The membership fee also gives you access to discounted medications.

There is a one-time enrollment fee based on your plan.

Members are not charged a copay for visits.

All appointments are scheduled online via the patient portal for your convenience.  This includes house calls, telemedicine, video appointments, and prescription refill requests.  Your appointment can also be changed via the patient portal online.  We ask that you schedule an appointment for any communications with the physician so that your time is protected. 

After-hours care is provided from 8 pm – 6 am.  If after-hours care is needed, we reserve that time for truly urgent matters, not appointment requests or medication refills.  If you must contact us after-hours, care is provided at an additional charge (see Pricing).

If you are having an emergency, please call 911 immediately.  We do not provide emergency care.   If your medical condition cannot safely wait until usual business hours, it is likely an emergency.  Notify your doctor after you have been evaluated in the hospital.  

Examples of emergency medical conditions include but are limited to: chest pain, change in mental status (difficulty arousing, unusual behavior, confusion), choking, fainting or loss of consciousness, bleeding that will not stop, feelings of committing suicide or murder, swallowing a poisonous substance, severe/sudden onset of pain, head or spine injury, sudden weakness, sudden change in vision, deep or large wounds, near drowning, and smoke inhalation.

Yes, we treat children ages 3 months and up.  Currently, we do not provide routine vaccinations for children.  We are happy to help coordinate getting vaccines.

Yes.  We will dispense medications to you at wholesale cost.  If we do not carry the medicine you need, we will write a prescription for you to get the medicine at your local pharmacy.

Osteopathic Medicine is one of two types of medicine practiced by physicians in America. Doctors of Osteopathic Medicine, or DOs, are fully licensed physicians that use a whole-person approach to look beyond the symptoms and get to know the whole person to promote the body’s natural tendency toward health and self-healing.  Just as Medical Doctors (MDs), DOs are qualified physicians that must meet strict requirements before receiving a medical license.  DOs and MDs work alongside each other in hospitals and offices across the country.  In Addition, DOs receive special training in hands-on medicine, Osteopathic Manipulative Medicine (OMM).  With the combination of OMT and the latest advances in medical technology, DOs can offer their patients the most comprehensive care available in medicine today.

Osteopathic Manipulative Medicine (OMM) is a hands-on approach that refers to many different musculoskeletal manipulation techniques.  OMM is used to diagnose, treat, and prevent a wide variety of common ailments.  OMM often provides a non-invasive treatment option that can be administered safely in combination with other medical treatments to improve patient outcomes.

Many medical concerns can be diagnosed and treated without going to an office. Our doctors utilize various forms of technology from a simple phone call or text, to email and video chats to give you the best care possible no matter where you are.  We will also help you locate a pharmacy close to you and send prescriptions based on your medical needs.

Yes.  Our physician is a Certified DOT Medical Examiner.